Proof Of Delivery

At Pills Best Shop, we are dedicated to ensuring that your order is delivered securely, on time, and to the correct address. This Proof of Delivery (POD) policy explains how we confirm delivery and outlines the steps to resolve any delivery-related issues.

1. What is Proof of Delivery?

Proof of Delivery (POD) serves as confirmation that your order has been successfully delivered to the address provided during checkout. This may include:

• Delivery confirmation by the carrier (e.g., USPS).
• A signature upon delivery (if required by the customer or the carrier).
• A timestamp and tracking update showing the delivery status.

2. Delivery Confirmation

• Once your package is delivered, you will receive an email or SMS notification with tracking details confirming the delivery.
• Carriers typically provide updates including:
  • Delivery location (e.g., front door, mailbox).
  • The exact time and date of delivery.

3. Signature Requirements (If Applicable)

For certain high-value orders or upon customer request, a signature may be required upon delivery.

• Signature Confirmation: Ensures that your package is received by you or an authorized person at the delivery address.
• If no one is available to sign, the carrier may:
  • Attempt redelivery.
  • Hold the package at a nearby facility for pickup.

4. Address Accuracy

To avoid delivery delays or failures, it is essential to provide the correct and complete shipping address during checkout.

• Incorrect Address: If an incorrect address is provided, delivery may fail, and additional fees may apply for reshipping.

5. What to Do If Your Order is Marked as Delivered but Not Received

If the tracking information shows your package as delivered, but you have not received it:

1. Check Nearby Locations: Verify if the package was left with a neighbor, at a front desk, or in a secure location.
2. Contact the Carrier: Reach out to USPS or the designated carrier with your tracking number for more details.
3. Notify Us: If the issue persists, contact our support team at sale@pillsbestshop.com and dj990092@gmail.com

6. Lost, Stolen, or Misdelivered Packages

Pills Best Shop is not liable for packages lost, stolen, or misdelivered after the carrier marks them as delivered. However, we will assist you in resolving such issues by:

• Helping you file a claim with the carrier.
• Evaluating reshipping options on a case-by-case basis.

7. Documentation for Delivery Issues

To address delivery disputes or resolve issues, we may request the following documentation:

• A copy of the carrier’s delivery confirmation or tracking details.
• Photos of the delivery location (if applicable).
• Any correspondence with the carrier regarding the issue.

8. Contact Us

If you have questions or need assistance with your order’s delivery, please contact us:

• Email: sale@pillsbestshop.com and dj990092@gmail.com
• Support Team: We are here to ensure your order is delivered securely and efficiently.

Thank you for choosing Pills Best Shop! Your satisfaction and trust are our top priorities.